The Acceptance and Use of Augmented Reality in a Manufacturing Environment

In this study, the researchers illuminated the positive advantages of incorporating augmented reality (AR) technology into the daily practices of service engineers working in an advanced manufacturing environment. AR technology improved the user’s communication with colleagues and content experts through real-time video conferencing and brought valuable information directly to the user on a mobile platform. This effective communication had the potential to reduce the time it takes to complete a work task, even when the user is in a remote location. However, it could not be assumed that people would be willing to use this new technology just because it was available. In order to promote the positive advantages of incorporating AR technology into the daily practices of service engineers, more research was needed to assess the user’s perceived value of AR technology and their willingness to accept AR technology into their daily tasks. The purpose of this research was to demonstrate the advantages of using augmented reality technology to improve communication and access to information as well as to assess the acceptance and use of this technology based on the behavioral intentions of a trained engineer. Using that information and the Unified Theory of Acceptance and Use of Technology including its extensions (UTAUT and UTAUT2) (Venkatesh, Morris, Davis, & Davis, 2003; Venkatesh, 2012) this research determined if AR technology is viable for larger scale adoption.