A STUDY ON USERS’ DISCOVERY PROCESS OF AMAZON ECHO DOT’S CAPABILITIES

With Home Virtual Assistant (HVA) becoming popular, it has entered many families. This study aims to understand how novice users explore the capabilities of HVAs and the factors influence the users’ discovery process. The researcher used a study inspired by diary study, combining survey and interview to collect the data, along with dialogue history that contains all the activities between the user and the device. The results reveal the activities the users engage in and the factors of the HVA device and the users that influence the discovery process. Three themes emerged from the data, they are: the activities participant engaged to learn the capabilities of Echo Dot, the influence of Echo Dot being screen-less and factors of participants that influenced the initial use. Based on the results, the researcher discusses the current issues of the Echo Dot’s design and suggests potential improvement for the HVAs.